A hotel reservation is usually accompanied by an email address that we will use to contact you if necessary. We may also ask for feedback on your stay. The survey will be automatically sent to the email address indicated in the reservation. We use customer feedback to improve our services.
Sometimes you may receive a customer service survey even if you have not stayed at our hotel in a while, because you may have booked an overnight stay on behalf of another person and your email was linked to the other person’s data when the booking was confirmed, for example. Another customer may also have incorrectly entered their email when making a reservation. In case of an error, please contact firstname.lastname@example.org and we will correct your data.