By conducting research surveys, S Group develops its business to better meet the needs of our customers. The surveys bring the voice of the customers to the forefront, ensuring that customers are at the center of our development. With surveys, we aim to understand our customers’ experiences, preferences, and expectations on various themes.
The surveys are used, for example, to improve services and products, as well as to develop new products and services. Customer satisfaction measurements help us continuously improve the customer experience of our services and at our places of business. Our customers’ opinions are extremely valuable to us. By responding, you can influence the future development of S Group.
If you have any questions or comments about the survey, please contact tutkimukset.s-ryhma@sok.fi. Please mention which survey your comment is about. If you want to give feedback about the service of an outlet, file a complaint, or ask a question about a product or service, please send your message through S-kanava so that the feedback can be referred to the correct entity: Feedback form – S-kanava.