Data Protection at S Group hotels and restaurants
The most trusted hotel chain in Finland, Sokos Hotels, has 48 Sokos Hotels in Finland, Estonia and Russia, and we also operate eight Radisson Blu Hotels in Finland. In addition, we have around 500 restaurants across Finland.
We process the personal data of our hotel and restaurant customers, business partners and staff in order to enable a successful stay at our hotel or restaurant.
The Data Controller is SOK Corporation. If you have questions regarding the processing of your personal data, please contact email@example.com.
For which purposes do we use your personal data
We use your personal data for processing room, table and facility bookings and for providing the services. Your personal data is also required for the care and maintenance of your customer relationship. For example, we may need to contact you in relation to your reservation or a disturbance. On the basis of your personal data, we will send you customer communication related to your bookings, but we will only send you direct marketing based on your consent.
If you are a loyal customer or co-op member, we will also use your personal data in connection with our loyal customer purchase or Bonus programmes.
You may also receive from us research surveys related to the development of our customer service.
What type of personal data do we collect and how
For your visit, we need your name and contact details. In addition, we will process information related to your customer relationship, such as information on your future bookings, information on your past bookings or restaurant visits, or information on your S-Card membership. When you contact us, we may save your phone call and contact history to realise our customer service. We may, at different times, also request your consent to direct marketing.
If you book or order our services for another person, for example in the name of a company or an association, we will process your contact details so that we can contact you in relation to the reservation or order as necessary.
Your personal data is mainly provided by you when you make a booking at a hotel or restaurant. Alternatively, we may obtain your personal data via a mediator, such as a travel agency or an operator that handles online bookings.
In connection with group bookings, the data is provided by the party handling the booking.
We may also complete any incomplete data on the basis of the passenger notification you fill out at the hotel, if this is allowed by law.
Personal data can also be updated from the files of the Digital and Population Data Services Agency and other data controllers offering address update services and other similar services.
Legal basis for processing of personal data
When you book our services, we enter into an agreement, on the basis of which we will process your personal data. The basis for processing may also be an agreement on our services between your employer company or organisation and SOK.
Legislation also requires us to collect and store personal data for the services you use. Such laws include the Accounting Act, for example. In addition, the Accommodation and Hospitality Act (laki majoitus- ja ravitsemistoiminnasta) obligates hotels to maintain a passenger register. Read more about passenger notification.
We can only send you direct marketing based on your consent, and you can prohibit direct marketing at any time.
In addition, we consider that we have a legitimate interest in processing certain additional information about you to ensure the success of your visit. Such personal data processed on the basis of a legitimate interest include information on your gender derived based on your title (such as Mr. or Mrs.), information on your past and future bookings, any requests on accessibility or diet, as well as the right to process phone recordings and emails.
Who processes your personal data
Your personal data is only processed by employees of the S Group and our service providers who are specifically tasked with the processing of personal data. We always process your personal data with care, maintaining good data processing practices.
When you book a room at one of our Radisson Blu Hotels, information about your reservation is shared with the Radisson Hotel Group (RHG). In such a case, RHG acts as the data controller, and may, for example, supplement your personal data if you stay at hotels belonging to the RHG chain outside of Finland. If you have stayed outside Finland, we will not see any information related to your stay in the S Group’s data, and we cannot process your booking details in the same way as in the case of reservations in Finland.
Read more about data protection at Sokos Hotels, Radisson Blu Hotels operating in Finland and our restaurants at https://www.sokoshotels.fi/en/privacy-policy. Read more about data protection at Radisson Hotel Group at https://www.radissonhotels.com/en-us/privacy.
Data Protection Officer’s contact information
S Group’s Data Protection Officer is available at firstname.lastname@example.org.