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As a hardware store customer

S Group’s hardware store products and services can be found at S-Rauta and Prisma Rauta stores, as well as the hardware departments of Prisma stores. When you shop at an S Group hardware store, you can make a request for a quote or an order, or you can join the hardware store’s nationwide customer loyalty programme. In addition, you can open a hardware store invoicing account for the cooperative whose outlet the hardware store is.

Who is the data controller for your personal data?

SOK Corporation is responsible for the processing of personal data for one-off customer orders and regular customers. If you have any questions regarding the processing of personal data in the hardware trade, please contact us at tietosuoja.rautakauppa@sok.fi. The data controller of the hardware store invoicing customer relationship is the cooperative with whose hardware store you have opened an invoicing account. You can find the contact details of our cooperatives on this page and you can read more about the processing of personal data for an invoicing customer relationship here.

Bases and purposes of processing personal data

We process your personal data for the performance of the contract for the sale and delivery of hardware store products and services. We process your personal data to record your order and may disclose it to a potential supplier to deliver your order.With your consent, we also use your personal data for marketing and mapping the functionality of our service (for example, customer satisfaction surveys sent to you or direct marketing).If you purchase products in cash, we must also ask you for “know your customer” information in accordance with the Anti-Money Laundering Act if a certain amount is exceeded. In this case, the processing of personal data is based on a legal obligation.

Data we collect about you and sources from which we obtain the data

We ask you for your information so that we can provide and offer you our services or the products you have ordered. You can visit our outlet in person or contact us via email, phone or online store platform. If you wish to receive Bonus on your purchases, we will ask you for your membership number at the cooperative.If you join the hardware store’s customer loyalty programme, we may ask you for information about your interests or your construction project, for example. For direct marketing, we ask for your consent, which you always have the right to withdraw. In addition, we may collect from you the “know your customer” information required by the Anti-Money Laundering Act.

Your rights and the effects of personal data processing on you

Please refer to the privacy policy of the hardware trade customer register. If you would like to access the data we process about you, the easiest way is to make a request for information using our online form. You can correct or request the deletion of your incorrect or incomplete customer data by contacting tietosuoja.rautakauppa@sok.fi or the hardware store that you have visited. More information about the data subject’s rights can be found on the Your Rights page.

Contact details of the data protection officer

S Group’s Data Protection Officer can be reached at tietosuojavastaava@sok.fi.