Data Protection
  • As Customer
  • Regional cooperatives
  • As an S Group Employee
  • As a Partner
  • YOUR RIGHTS
  • FAQ
  • FI
  • SV
  • EN

Frequently Asked Questions / Terms

Terms

A co-op member is an individual member of the S Group’s co-op membership system.

Open in separate page

A cookie is a small text file that the browser stores on the user’s terminal device. A cookie includes a unique, anonymous identifier that enables us to identify and count how many different browsers visit our website.

Open in separate page

Data controller is the party that is responsible for the processing of personal data, i.e. who determines, among other things, which personal data is collected, for which purposes the data is used and how the data is protected. The data controller is also obligated to ensure the data subject’s rights and other legal requirements on the data controller.

Open in separate page

Personal data processor is a party acting on behalf of the data controller, usually assisting the data controller on a contractual basis. The processor may have access to personal data to perform support or maintenance tasks, for example.

Open in separate page

The data protection officer is tasked with supervising, monitoring and providing guidance to the organisation and the data subjects on any questions involving the processing of personal data. The data protection officer acts as the contact point for the data subjects and the authorities. Read more about the data protection officer’s duties here.

Open in separate page

A data subject is a person whose personal data the data controller uses for predetermined purposes. Data subjects can be our customers who use our services or S Group employees, for example.

Open in separate page

Direct marketing may refer to traditional or digital marketing.  Traditional forms of direct marketing include telemarketing and advertisements sent by post, while digital direct marketing consists of advertisements in apps or sent by email or text message. Direct marketing may be general (the same advertisements is sent to everybody) or targeted (an advertisement that is meant just for you).

Open in separate page

Personal data includes your first and last name, phone number and information on how you use a service, for example. Any information that can be linked to an identified or identifiable person is considered personal data.

Open in separate page

Data protection policy is the term we use for information on the processing of personal data. In the S Group, such information is layered. This data protection website provides you with general information and tells you where to find more detailed information. We may provide information in the form of text, images or videos.

Open in separate page

The processing of personal data refers to any actions starting from the collection of the data and ending with the deletion of the data, such as collecting, saving, editing, disclosing, correcting and deleting data.

Open in separate page

An S Code is a customer’s personal credential used in the S Group’s digital services.

Open in separate page

Disclosure of personal data occurs when the data controller hands over personal data to another data controller for processing. The second data controller must have the right to receive the personal data and a reason for using the data.

Open in separate page

CUSTOMER SERVICE

 

Email addresses in the S Group are in the form firstname.lastname@sok.fi.

For feedback of data protection web pages, please contact tietosuojavastaava@sok.fi.

Information on cookies

S-kanava.fi

Contact information

Regional cooperatives